Responsible Gaming

Responsible gaming at Sky 247 is about keeping play on skai247.bet a conscious, affordable and time-limited form of entertainment, not a way to earn income or solve financial problems. This responsible gaming page for Sky 247 explains the tools, internal procedures and external support options available so that you can stay in control of your gambling or stop completely if needed.

Sky 247 encourages all players to set clear limits, to recognise early signs of gambling harm and to seek help at the first warning signs. Our support team and risk specialists will do their best to assist you with limits, cooling-off periods and self-exclusion, although you should be aware that Sky 247 operates under a Gaming Curaçao licence and not under the UK Gambling Commission (UKGC). Some UK-specific statutory protections do not apply, but we voluntarily follow many UK safer-gambling standards to protect players in 2025 and beyond.

Risk Awareness

Gambling should be fun and optional. It becomes risky when it affects your finances, time, relationships or mental health. Understanding the early signs of gambling problems helps you act before harm escalates.

Common Warning Signs

• Increasing frequency and stakes: You bet more often, with higher amounts, or chase losses after a bad session.
• Preoccupation with gambling: You think about skai247.bet or other gambling sites when you are at work, studying or with family, and feel restless if you cannot play.
• Spending beyond your means: You use money intended for rent, bills, food or debts to gamble, or borrow to continue playing.
• Hiding behaviour: You lie about how much time or money you spend, delete transaction histories, or become defensive when gambling is mentioned.
• Mood and sleep changes: You feel guilt, anxiety, low mood, or have difficulty sleeping because of gambling outcomes or debts.
• Neglecting responsibilities: You miss work, studies, family events or social activities due to gambling or trying to recover losses.

Quick Self-Assessment Test

Read the statements below and honestly consider whether they apply to you in 2025. The more you answer "yes", the higher the risk that your gambling is becoming harmful.

• I often gamble longer than I originally planned.
• I sometimes gamble with money that I really cannot afford to lose.
• I chase my losses, trying to win back money I have already lost.
• Gambling has caused conflict with my family, partner, friends or colleagues.
• I feel stressed, anxious or depressed because of my gambling.
• I have tried to cut down or stop gambling, but I find it hard to do so.
• I prioritise gambling over paying important bills or other commitments.

If you recognise yourself in several of these statements, we strongly recommend that you reduce or stop gambling, use the limit tools described below, and contact one of the independent support organisations listed in the Support Resources section.

Limits & Tools

Setting clear financial and time limits is one of the most effective ways to stay in control. On skai247.bet, Sky 247 provides a range of player-controlled tools in your account area. All limits described in this section are intended to be available to players in 2025; if you cannot find a tool, please contact support via live chat.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to skai247.bet and go to "My Account" or the equivalent profile menu.
2. Open Responsible Gaming / Limits: Select the section labelled "Responsible Gaming", "Player Limits" or similar.
3. Choose deposit limits: Find the option "Deposit Limits" and select the period you wish to control: daily, weekly and/or monthly.
4. Enter your maximum amounts: For each period, type the maximum amount (in GBP or your account currency) that you are prepared to deposit. For example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
5. Confirm and save: Check your entries carefully and confirm. Once active, you will not be able to deposit more than the chosen amounts during the selected periods.

Lowering your deposit limits should take effect as soon as reasonably possible. For your protection, any request to increase limits may only be applied after a cooling-off period (typically at least 24 hours) and a fresh confirmation from you. We strongly recommend choosing modest limits that reflect disposable income you can comfortably afford to lose in full.

Time Limits and Session Controls

In addition to financial limits, controlling the time spent gambling is crucial.

• Session timers: Within the Responsible Gaming section, you may enable a session timer (for example 30, 60 or 120 minutes). Once the selected time passes, you will receive an on-screen notification reminding you to log out or take a break.
• Reality checks: You can activate pop-up reminders at fixed intervals (for example every 30 minutes) summarising your session duration, net result and current balance.
• Maximum daily play time: Where available, you can set a maximum number of hours per day that you are allowed to be logged in or to have active gaming sessions on skai247.bet.

If you start to ignore reminders or repeatedly extend sessions, this is a clear warning sign. Consider taking a longer break or using self-exclusion, and contact independent support services in the UK.

Short Breaks ("Time-Out" 24-72 Hours)

1. Navigate to Time-Out: While logged in, open My Account > Responsible Gaming and choose "Time-Out" or "Short Break".
2. Select the break period: Choose a duration such as 24 hours, 48 hours or 72 hours. Longer options (up to 30 days) may also be offered.
3. Confirm your choice: Read the information on what Time-Out means (no bets and no deposits) and confirm. You may be asked to re-enter your password as confirmation.
4. During Time-Out: For the chosen period, you will not be able to place bets or play casino games. You may still be able to access your account profile and, where technically possible, request withdrawals of existing balances.

Time-Out is intended as a short pause to help you regain control. If you feel that you might start gambling again immediately after the break, please consider activating a longer self-exclusion period and contacting specialist support.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure designed for players who feel their gambling is causing or may cause significant harm. When you self-exclude from Sky 247 on skai247.bet, you ask us to block access to your account for a defined period or permanently.

How to Apply Self-Exclusion (6 Months to Lifetime)

1. Log in safely: If it is safe to do so, log in to your account on skai247.bet. If you cannot log in, contact live chat and state that you wish to self-exclude.
2. Open Self-Exclusion: Go to My Account > Responsible Gaming > Self-Exclusion (or similarly named menu).
3. Choose the exclusion period: Select the length that best reflects the seriousness of your situation, for example:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent closure)
4. Read the consequences: Carefully read the on-screen explanation of what self-exclusion means, including login restrictions and treatment of remaining balances.
5. Confirm your decision: Tick the required checkboxes and confirm. You may receive an email summarising the exclusion and its duration.

Consequences of Self-Exclusion

• Account access: You will not be able to log in, deposit or place any bets for the duration of the exclusion. Attempts to open new accounts with Sky 247 may lead to closure of those accounts when detected.
• Remaining balance: Where technically and legally possible, you may contact support (preferably via live chat) to request withdrawal of any remaining real-money balance. Standard verification (KYC) rules apply, including provision of a valid passport and a recent utility bill (less than 3 months old).
• Bonuses and refunds: Unused bonuses and bonus-derived funds may be cancelled according to the Sky 247 Terms & Conditions. Self-exclusion does not entitle you to a refund of past losses.
• Reactivation: For fixed-term exclusions, your account will remain blocked until at least the end of the chosen period. In certain cases, an additional cooling-off period and explicit written request may be required before any reactivation. Lifetime exclusions are intended to be permanent.

Important Note for UK-Based Players

Sky 247 is operated by Sky Infotech Limited under a Gaming Curaçao licence (Licence 365/JAZ, sublicense GLH-OCCHKTW0707072017). The operator does not hold a licence from the UK Gambling Commission (UKGC). This has several important consequences for players in the UK in 2025:

• Your self-exclusion on skai247.bet applies only to your Sky 247 accounts and does not automatically extend to other gambling operators.
• National self-exclusion schemes such as GamStop are not technically enforced by Sky 247 because the operator does not participate in the UKGC-regulated network.
• You should therefore also register with external tools (such as GamStop, blocking software like Gamban or BetBlocker, and, if relevant, foreign self-exclusion registers) if you wish to block access to multiple gambling sites.

Support Resources

Independent, confidential support is crucial for anyone affected by gambling harm. The following resources are available to players in the UK and internationally in 2025. These organisations are independent of Sky 247, and contacting them does not affect your right to use the tools described on this page.

Local Support for the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential emotional support, information and signposting. Primary language: English (with support for other languages via interpreting services where available).
• GamCare Live Chat: Accessible via www.gamcare.org.uk, typically 24/7. Offers real-time online support if you prefer not to speak by phone.
• NHS Gambling Support (England, Wales, Scotland): Speak to your GP and mention concerns about gambling, or visit the NHS gambling support pages to find specialist clinics and psychological treatment options.
• Emergency help: If you feel at immediate risk of harming yourself or others, contact emergency services (999 in the UK) or go to the nearest Accident & Emergency (A&E) department.

International Support Organisations

These services typically treat all contacts as confidential, within the limits of the law and safeguarding duties. They can help you understand your behaviour, plan a break from gambling, and access structured treatment where appropriate.

National and Cross-Border Self-Exclusion Schemes

• GamStop (UK): A free self-exclusion scheme that allows you to exclude yourself from online gambling websites and apps licensed by the UKGC. Visit www.gamstop.co.uk to register for a 6-month, 1-year or 5-year exclusion. Note: As Sky 247 is not licensed by the UKGC, GamStop registrations do not automatically block access to skai247.bet, but registration is strongly recommended if you have other UK-licensed accounts.
• RGIAJ (Spain): The Spanish Registro General de Interdicciones de Acceso al Juego allows residents to exclude themselves from participating in licensed gambling in Spain. Details are available via the Spanish gambling regulator's website.
• Other national registers: Many countries operate similar registers. If you live outside the UK, check with your local regulator or one of the international support organisations listed above.

Blocking Software and Device Controls

• Gamban: A paid application that blocks access to thousands of gambling websites and apps across devices. See gamban.com.
• BetBlocker: A free gambling-blocker that can be installed on multiple devices. See betblocker.org.
• Parental controls: To protect minors, you can use family filters and parental control tools (for example on operating systems, routers and app stores) to block access to gambling content on shared devices.

Family and Friends Support

• GamAnon / Gamblers Anonymous family groups: Peer-support meetings and forums for relatives and friends of people with gambling problems. See gamanon.org.uk and relevant regional GA/GamAnon sites.
• Online forums and chats: Organisations such as Gambling Therapy and GamCare offer dedicated discussion spaces and online groups for family members.

Sky 247 encourages all players and relatives to use these independent services. Our internal support channels are not a substitute for professional therapeutic or medical help.

Help for Family

Gambling problems affect not only the person who gambles, but also partners, children, parents and friends. If you are worried about someone who uses skai247.bet or other gambling services, your support can make a difference.

How to Start the Conversation

• Choose the right moment: Speak in a calm, private environment without distractions, ideally when the person is not currently gambling or under the influence of alcohol or drugs.
• Use "I" statements: Focus on how you feel ("I am worried about how much you are gambling") rather than accusations ("You never tell the truth"). This reduces defensiveness.
• Be specific and factual: Refer to concrete examples (missed events, unpaid bills, frequent deposits) rather than general criticism.
• Avoid arguments: If the conversation becomes heated, pause and revisit it later. The goal is to keep communication open.

Encouraging Support and Practical Steps

• Suggest professional help: Encourage the person to contact GamCare, Gambling Therapy or similar services, or to speak with a GP about available treatment in the NHS.
• Promote use of tools: Discuss deposit limits, Time-Out and self-exclusion on skai247.bet, as well as registration with GamStop and installation of blocking software like Gamban or BetBlocker.
• Discuss finances: Where safe and appropriate, agree on steps to protect essential household income (for example, separating accounts, prioritising bills and debt advice).
• Look after yourself: Supporting someone with an addiction can be exhausting. Consider joining a family-support group (such as GamAnon or online forums) to share your experiences and obtain guidance.

Next Steps and Emergency Situations

If the person expresses suicidal thoughts or intent to harm themselves or others, treat this as an emergency: contact emergency services (999 in the UK) or attend A&E immediately. Gambling problems are treatable, but early intervention is essential.

Operator's Commitment

Sky 247, operated by Sky Infotech Limited under a Gaming Curaçao licence (365/JAZ, sublicense GLH-OCCHKTW0707072017), recognises its responsibility to reduce the risk of gambling-related harm, including for players located in the UK in 2025. Although we are not licensed by the UK Gambling Commission and certain UK-specific remedies (such as IBAS, the UK Gambling Ombudsman, GamStop enforcement and statutory insolvency protections) do not apply, we commit to implementing and improving internal safer-gambling measures.

Internal Risk-Check Procedures

• Behaviour monitoring: We may monitor activity patterns such as rapid or repeated deposits, high-frequency betting, extended sessions, repeated use of Time-Out/self-exclusion, and signs of chasing losses.
• Automated alerts: Where our systems detect patterns associated with increased risk, they may trigger internal alerts that prompt a review of your account by our safer-gambling team.
• Affordability and KYC checks: We may request additional information or documents (for example, proof of identity and a utility bill less than 3 months old) to verify your identity and, where appropriate, assess whether your level of play appears sustainable.
• Protective actions: Depending on the level of concern, we may apply or suggest measures such as deposit limits, Time-Out, temporary suspension or self-exclusion, even if you have not requested them.

When We May Contact You

Our support team (via live chat, email or, where enabled, WhatsApp) may proactively contact you in circumstances that can indicate increased risk, for example:

• Unusual spikes in deposits or stakes within a short period.
• Frequent requests to increase limits or reverse withdrawals.
• Multiple sessions of very long duration without breaks.
• Messages to support suggesting distress, financial difficulty or loss of control.

In such cases, we may:

• Provide information about responsible gaming tools and external support services.
• Offer to apply limits, a Time-Out or self-exclusion immediately.
• In serious situations, impose restrictions on your account in line with our Terms & Conditions.

While these procedures aim to reduce harm, they cannot identify every case of problem gambling. You remain primarily responsible for monitoring your own behaviour, making informed decisions and seeking independent help when needed.

Updates

Responsible gaming standards and regulatory expectations continue to evolve. Sky 247 will review this page and related procedures regularly to reflect changes in best practice, our Gaming Curaçao licensing conditions and expectations for players in the UK and other markets.

• How we notify you: Material changes to this Responsible Gaming page may be communicated by one or more of the following:
  • Information banners or pop-ups on skai247.bet after you log in.
  • Updates in the "Responsible Gaming" or "Terms & Conditions" sections of the website.
  • Emails sent to the address registered on your account.
• Your responsibility: You should regularly review this page, especially if you continue to use skai247.bet in 2025, to stay informed about available tools and any changes to our safer-gambling policies.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming at Sky 247, want to set or adjust limits, or wish to request self-exclusion, please use the contact channels below. For your protection, we recommend using live chat for urgent requests.

Responsible Gaming Contacts

• Live chat (recommended): Available 24/7 on skai247.bet, with an average wait time of around 4 minutes according to our 2025 internal audit. When starting a chat, select a topic related to "Responsible Gaming" or clearly state your request (for example, "I want to self-exclude").
• Email support: Sky 247 provides an email contact link in the support section of skai247.bet. Response times can exceed 48 hours, so email is suitable for non-urgent responsible-gaming enquiries. In your subject line, include the words "Responsible Gaming" to help prioritise your message.
• WhatsApp support: Where available, you may use the WhatsApp channel indicated in the support area of the site. It is generally faster than email but less formal than live chat; always clearly state if your request concerns responsible gaming.
• Telephone: As of 2025, Sky 247 does not publish a dedicated responsible-gaming telephone line. Players in the UK who require immediate verbal assistance are strongly encouraged to contact the National Gambling Helpline on 0808 8020 133.

Feedback and Self-Control Requests

• Account feedback form: Within My Account > Responsible Gaming (where available), you may find a short form allowing you to request specific measures (such as deposit limits, Time-Out or self-exclusion) and to describe any concerns about your gambling.
• Information to include: When contacting us, please provide your registered name, username, and a clear description of the help you are seeking (for example, "Set a £20 daily deposit limit" or "Apply a 1-year self-exclusion").

External Regulatory Complaints

For unresolved disputes related to the operation of skai247.bet, players may be directed to contact the Gaming Curaçao authority at complaints@gaming-curacao.com. This channel is external to Sky 247 and is not primarily designed for responsible-gaming counselling; it should only be used after you have first attempted to resolve the matter with our support team. Historical success rates for such complaints are described as limited, so we strongly advise using independent problem-gambling services (such as GamCare or Gambling Therapy) alongside any regulatory complaint.

Please remember that secure and responsible use of skai247.bet requires that you are at least 18 years old (or the higher minimum age required in your jurisdiction), that you gamble only with money you can afford to lose, and that you seek help promptly if you feel your gambling is becoming difficult to control.